Current Projects

Sample of Current Research Projects

  • When just clinical care is not enough: The contextual role of service and hospitality in patients choice of healthcare providers.
  • Understanding customer preferences for health and wellness tourism destinations.
  • Healthy hospitality and wellness-themed hotels: assessing customer preferences and performance.
  • Service innovation in healthcare: the conflicting impact of multiple stakeholders and decision-makers
  • Evaluation of the design of mental and behavioral health facilities
  • Impact of daylight on the presence of families in neonatal intensive care units
  • The role and expectations of the next generation of healthcare facility design teams
  • Design and research recommendations for the Weill Neurological Intensive Care Unit


The Impact of Restaurant Menu Labeling on Food Choice

CawleyJohn Cawley
Professor, Department of Policy Analysis and Management, Department of Economics
Cornell University


SusskindAlex Susskind
Associate Professor, School of Hotel Administration
Cornell University


Anticipation and Surprise with a Service Experience: Implications for Subjective Wellbeing

KwortnickRobert Kwortnick
Associate Professor, Services Marketing
Cornell University


More information will be coming soon.
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