This Cornell Institute for Healthy Futures Roundtable was aimed at the topic of innovations and successes around ‘hospitality services’ applied in various parts of the health care system. These included home-based services, ambulatory sites and wellness programs, senior living and care settings, and the more technical hospital/acute care settings. Among the focal areas of discussion were dining and a variety of support services that enhance the experience and potentially the outcomes of care. Important components of service success include operations management –for example hiring and training approaches, and design – services design and physical space design. This applies to dining services and a variety of other areas that support operations. Most healthcare settings will face challenges in staffing and reimbursement/payments in the future. Accordingly, seeking creative ways to apply ideas to improve services and employee engagement, ideally at lower cost levels, should be valuable for many parts of the healthcare field. It is hoped that by combining insights from industry leaders, faculty and students that some concepts may emerge for more innovative ways of applying ideas from hospitality services to a variety of settings across the healthcare continuum.
The agenda and a list of the participants are included in the program: 2018 CIHF Roundtable Program-rk7biq
Photos from the CIHF 2018 Roundtable: