Matt is an Assistant Professor in the Department of Supply Chain Management at Rutgers Business School – Newark and New Brunswick. His research interests include behavioral and empirical research in the context of professional services and service operations management. More specifically, Matt studies how manager and customer behavior can influence service operations outcomes. Professional services is one context where Matt has chosen to focus his research. Prior to joining Rutgers, Matt earned a PhD from the College of Business, School of Hotel Administration at Cornell University.