Research Overview

The institute’s research focus includes topics related to the integration of:

  • Applications of Design/Creative Process to Organizational Improvement
  • Facility Planning, Human Factors, and Design
  • Health Services Management
  • Human Resource Management/Training and Leadership
  • Inter-relationship between hospitality, healthcare, and design
  • Lean Thinking and Productivity Enhancement
  • Process/Systems/Quality Improvement
  • Services Excellence/Patient-Family Experience
  • Sustainable and Restorative Systems Design
  • Technological Innovations for Service Excellence in Healthcare
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