Susan Goldstein

Susan Goldstein

Susan Meyer Goldstein is an Associate Professor of Supply Chain and Operations. She earned her BS in Genetics and Cell Biology, MBA at the University of Minnesota, and PhD in Operations Management from The Ohio State University. Her research interests include service process design, management, and improvement. Her teaching interests are service management, operations strategy, and general operations management. She was awarded a Juran Scholar Award and a McKnight Foundation grant to support her research on service process variability. She is published in the Journal of Operations Management, Production and Operations Management Journal, and Decision Sciences, among others.