Alexis Strong is a PhD candidate who has long-since been passionate about the intersection of hospitality and healthcare and the rise of consumerism in an industry that desperately needs that paradigm shift. With a B.A. in Healthcare Policy from Duke University and a Master of Management in Hospitality from Cornell University, Alexis spent several years in the industry bringing theory to practice with The Ritz-Carlton Hotel Company, PwC’s Health Industries Advisory Customer Impact Group and a patient experience startup out of Boston before returning to Cornell for her PhD in 2017. Alexis’s research focuses on patient experience cultures, patient choice modeling, and the ROI of provider patient experience initiatives.