Kristina Workman is a senior lecturer of management at the Nolan School of Hotel Administration. She received her PhD in management and organizations from the Ross School of Business at the University of Michigan, and graduated summa cum laude with a BBA in management and psychology from the Commonwealth Honors College at the University of Massachusetts Amherst.

Professor Workman’s research focuses on affirmative interpersonal dynamics (AID), or in other words, how individuals at work do (or do not) relate in ways that foster acknowledgment, respect, and support. In this vein, she conducts research in the areas of prosocial behavior, behavioral ethics, compassion, leadership, and sharing and responding to news at work. Professor Workman is particularly interested in the power of seemingly small, everyday interactions, and how individuals’ actions influence the quality of treatment they receive from interaction partners or third parties. Her research highlights individuals’ agency in determining how particular interpersonal encounters unfold and how their relational context at work develops.

Professor Workman has published research articles in such journals as the Journal of Applied Psychology, Annual Review of Organizational Psychology and Organizational Behavior, Organizational Behavior and Human Decision Processes, and Journal of Management Inquiry.