Lu Kong is a first-year doctoral student in service operations management at SHA. Lu graduated from SHA with her MS in 2013. She worked for Marriott for a year before deciding to come back for her Ph.D. study. Lu’s research interests are in service innovation, sustainable operations, social network, and the Sharing Economy. Currently, she is working on a project that explores the intersection between the hospitality and healthcare industries, in terms of the similarities and differences between those two industries and how they can learn from each other. Another research project that she is engaged in revolves around how companies can utilize customer feedback from social network websites to improve service operations in their systems.